Last updated: 12 October 2026
We want you to be happy with your purchase. This policy explains when products can be returned, exchanged or refunded when purchased through www.viktorshop.co.za.
This policy should be read together with your rights under applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or you receive the wrong product, please contact us at info@viktorshop.co.za as soon as possible.
Please provide:
- Your order number
- Your name and contact details
- Details of the issue
- Photographs of the product and packaging, where applicable
We will assess the issue and, where appropriate, arrange a repair, replacement, refund or other remedy in accordance with applicable law.
Change-of-Mind Returns
Viktor’s Shop accepts change-of-mind returns subject to the conditions below:
- The return must be requested within 5 days of receiving the order.
- The product must be unused and in its original condition.
- The product must be returned with its original packaging and any included accessories, where applicable.
- Proof of purchase must be provided.
Where a change-of-mind return is accepted, [state whether the customer is responsible for return shipping costs].
Products That Cannot Be Returned
For hygiene, safety, customisation or other legitimate reasons, certain products may not be eligible for change-of-mind returns.
These may include:
- Personalised or custom-made products
- Products made specifically to your requirements
- Perishable goods
- Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been opened
- [Other applicable exclusions]
These exclusions do not affect your statutory rights in relation to defective, damaged or incorrectly supplied products.
How to Request a Return
To request a return, contact us at:
Email: info@viktorshop.co.za
Please include your order number, the product you wish to return and the reason for the return.
Do not send a product back without first contacting us, as we may not be able to process an unapproved return.
Return Shipping
For products that are defective, damaged or incorrectly supplied, Viktor’s Shop will arrange or reimburse reasonable return delivery costs where required by applicable law.
For approved change-of-mind returns, [the customer is responsible for the return delivery costs / we will provide a return shipping option at the customer’s cost].
Refunds
Once a return has been received and assessed, we will notify you whether the refund has been approved.
Approved refunds will be processed using the original payment method where reasonably possible.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
Exchanges
Where applicable, we may offer an exchange for an alternative product.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund with you.
Sale Items
Sale items are subject to the same return policy as full-price products unless otherwise stated on the product page.
Sale pricing does not remove or limit your statutory consumer rights.
Incorrect Delivery Information
If an order cannot be delivered because an incorrect or incomplete delivery address was provided, additional delivery costs may apply before the order can be resent.
This does not affect your statutory rights where the issue is attributable to Viktor’s Shop.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@viktorshop.co.za.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Where the order has already been dispatched, the applicable return process may need to be followed.
Your statutory cancellation rights, where applicable, remain unaffected.
Contact Us
For all returns, refunds and exchanges, please contact:
Viktor’s Shop
Email: info@viktorshop.co.za
Telephone: +27 78 832 4605
Address: Unit 13 Anricke Place, Midrand