Viktor’s Shop
Unit 13 Anricke Place, Midrand
info@viktorshop.co.za
+27 78 832 4605
For purposes of applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), Viktor’s Shop is responsible for the processing of your personal information.
Information We Collect
When you use our website, create an account, place an order or contact us, we may collect information including:
- Your name and surname
- Billing and delivery address
- Email address
- Telephone number
- Account login details
- Order and purchase information
- Payment and transaction information
- Information you provide when contacting us
- Technical information such as your IP address, browser type and device information
- Website usage information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Create and manage customer accounts
- Communicate with you about your orders
- Respond to enquiries and customer support requests
- Send transactional emails and important service communications
- Send marketing communications where you have consented to receive them
- Improve our website, products and services
- Detect and prevent fraud, abuse or security issues
- Comply with applicable legal and regulatory requirements
Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not generally store your full credit or debit card details on our own systems. Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.
Sharing Your Information
We may share relevant personal information with trusted third-party service providers where this is necessary to operate our business, including:
- Payment processors
- Courier and delivery companies
- Website hosting and technology providers
- Email and marketing platforms
- Website analytics and advertising providers
- Professional advisers where necessary
- Government authorities or regulators where required by law
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and, where applicable, provide relevant marketing.
Cookies may be used to:
- Remember items in your shopping cart
- Keep you logged into your account
- Process online purchases
- Understand website traffic and usage
- Improve website performance
- Measure advertising and marketing campaigns
You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.
Marketing Communications
Where you have provided consent, we may send you marketing communications about our products, promotions and services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@viktorshop.co.za.
Transactional and service-related communications may still be sent where necessary to fulfil an order or provide a service.
How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our legal, accounting and reporting obligations.
Certain information may need to be retained for longer where required by law.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications
To exercise your rights, please contact us at info@viktorshop.co.za.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Viktor’s Shop
Email: info@viktorshop.co.za
Telephone: +27 78 832 4605
Address: Unit 13 Anricke Place, Midrand